So now I’ve been at HostGator for a month so far. And as I thought in my previous posting, it is nice having clear lines of distinction between the levels of support. Sometimes however it can be frustrating. Though as a general rule, if we know how to do something we can help the customer do it, with out getting into any issues, as long as we let the customer know this is beyond what we normally offer, and other agents may not help them with the same issue.

If you look on a map, Houston is really close to the Gulf of Mexico, though not close as compared to how close I was to the ocean when I lived in Torrance and Manhattan Beach. (I’m currently about 62.7 miles away from the Gulf of Mexico).

When I first got here, the weather seemed to be pretty comparable to that of Manhattan Beach and Torrance, I assume that is the heart of winter here. We then got some very muggy days, and then some very rainy days. For a week now its been raining at least an hour each day.

From Flood

Hopefully this will go soon, its supposed to warm up to the 80′s starting later this week.

Yes that’s right folks! After my long vacation (which started on June 13th) is almost finally over! On February 9th, I’ll begin a training course at HostGator. I have the feeling that this position will suit me much better than DreamHost did. 

At Dreamhost  their biggest problem (as a former employee anyways) is expecting everyone to be everything. While they have been extremely fortunate in finding a great number of employees who were able to pick up everything that was needed (or knew most of it before they started).

At HostGator, they more traditional roles for Level 1, Level 2 etc. support. So I hope that this will make working for them much easier than it was working for Dreamhost.

See also my previous blog entry about this here.